Insurance and Therapy Coverage at CoreStory

CoreStory Therapy in NYC is an in-network provider with the following insurance plans:

  • Most Blue Cross Blue Shield (BCBS) plans, including Empire and Anthem

  • Cigna and Evernorth

If you have another insurance carrier, CoreStory is considered an out-of-network psychotherapy provider. To make the process easier, we submit all necessary paperwork so you can access reimbursement for your out-of-network therapy benefits.

When exploring your mental health insurance coverage, we recommend asking your insurance company:

  • Do I have behavioral health or psychotherapy benefits?

  • What is my deductible, and has it been met?

  • How much does my plan reimburse for an out-of-network psychologist or therapist?

  • What is the coverage amount per individual therapy session?

Whether you’re seeking counseling in Manhattan or virtual therapy across New York, our team will help you navigate the insurance process so you can focus on your mental health and personal growth.

Payment

We accept cash, checks, and all major credit cards for payment. Payment is due at the time of each therapy session.

Cancellation Policy

Your weekly therapy appointment is reserved specifically for you. Because this time cannot be offered to another client, we kindly request at least 48 hours’ notice for cancellations. We expect to meet with you weekly unless an emergency arises.

Cancellations made with less than 48 hours’ notice, or missed sessions without notice, will be charged at the full session fee. To streamline this process, we ask all clients to keep a credit card on file, which will only be charged in the event of a late cancellation or no-show.

In the rare event that an emergency requires us to cancel your session, we will make every effort to provide at least 48 hours’ notice. If that is not possible, we will reschedule your counseling session as soon as possible at a time that works for you.